Technical Support

# Responsibilities
1 Troubleshoot telephone and/or email inquiries in the technical support queue.
2 Perform appropriate and timely troubleshooting of technical issues.
3 Meet performance standards set by the department, number of calls/sales.
4 Provide accurate technical solutions in an effort to resolve each issue upon the 1st call.
5 Work with customers to describe and products and/or services, in order to persuade potential and current customers to renew or purchase products and/or services.
# Requirements
1 Candidate must possess at least 2-year Technical/Vocational/Associate Degree Course or must have completed all 2nd year College subjects from any Bachelor’s Degree Course.
2 Must have above average to excellent English communication skills.
3 Experience in handling Inbound Sales and/or Technical Support in a high volume fast paced environment from a Multi-National Call Center.
4 Strong customer service and tele-sales skills.
5 Experience with Web based & applications and Windows.
6 Knowledge and understanding of Domain registration, and basic understanding of web browsers.
7 Good organizational skills and the ability to multi-task and prioritize in a high-volume, fast paced environment.
8 Ability to manage sensitive and critical client information.
9 Problem solving and decision making skills.
10 Preference will be given to those applicants who can work ASAP.
Full-Time and Contract position available.